FAQ

Do we need a wholesale account to order?

No, you do not need an account to order. We are required to collect sales tax in New Mexico, Ohio, Illinois and Arkansas. If you are tax exempt in one of these states, please email your tax ID certificate to sorrelsouth@gmail.com.  

What is your processing time?

Ready to ship items will be processed and shipped in 1-10 business days. We do not process orders on weekends or holidays. Pre-order items will ship at the listed date +/- a few days. Orders will ship when the entire order is complete. Please place separate orders if you would like ready to ship items to be shipped sooner. 

What is the recommended application settings for patches? 

We suggest to experiment with your equipment as pressing techniques will vary. Non-clamp hat presses we recommend 30 seconds at 300 degrees. If you use a clamp press, you will need to test your patches with pressure. It is recommended to use parchment paper, teflon sheet, etc. over patches. 

What is the recommended application settings for transfers? 

For t-shirts we recommend 350 degrees at 7 seconds with pressure at a 7 minimum. Hat transfers will vary and instructions are provided in shipment. You may need to experiment depending on your press. 

Do you offer returns? 

All sales are final. We are unable to cancel, edit or add onto orders once placed. 

What courier do you ship with? 

We use both USPS or UPS. Please ensure the address is suitable for delivery method. You may include both PO Box and physical address, if needed. 

Can you expedite my order?

In some cases we can ship overnight or 2nd day air. Please email us for more information and shipping rates. We cannot guarantee this service and it is offered case by case. 

What is ShipTection Package Protection? 

ShipTection will protect your order against loss, damage and theft. We strongly recommend keeping this protection on your order. We will not cover your shipment in the event of loss, damage or theft. 

What if my order is missing an item or is damaged? 

Please email sorrelsouth@gmail.com within 3 days of delivery date with a photo of your packing slip. 

Can we use your photos? 

 Yes, but any Sorrel South watermarks must remain on the image.